Sagamore Pendry Baltimore

This is our first time staying at the Pendry hotel but won't be our last. I will say the only complaint I have is that they don't have their own parking garage or area here. They do have valet but and some street parking but we opted to pay for a parking garage about 900ft away from the hotel for the weekend. From the moment we walked in the staff was friendly and courteous. We definitely felt like we were valued here. The hotel is beautiful. The rooms are great and have all that You need within. You have to request if you want a refrigerator in your room and the staff will have one placed there for you. The hotel has a lounge within with live music as well from time to time. Drinks offered are great as well. We got a room overlooking the water. No complaints. Definitely a place to check out if you haven't already.

Second time staying here. Phenomenal rooms and location, but it pains me to admit the service is absolutely terrible. If you just want a great room, you won’t be disappointed, but if you want a true 5-star experience, check in to the Four Seasons. The value for your dollar at the Sagamore Pendry isn’t there.
Our most recent stay was the night of our wedding, so we got the Harborview Suite that comes with a separate soaking bathtub. I called to request bubble bath to the room and the front desk told me to walk to the 7-11 because they don’t have anymore left. To make matters worse, the Pendry doesn’t offer in-room couples massages or even have a spa on site. Because of that, we booked a couples massage at The Ivy Hotel. Lastly, I ordered 3 boxes of roses to the hotel & they refused to make a design in the room. PS: I just wanted roses in the shape of a heart on the bed. For the price of a suite here, you don’t get much outside of the room itself. Hate to admit it, but The Sagamore Pendry is nothing but a 3-4 star hotel with 5-star pricing.

This hotel is ALMOST where it needs to be considered luxury. Compared to other hotels in Baltimore, this is one of the best hotels to consider. The vibe of the hotel is timeless, sophisticated frat life. Our dog felt welcomed. The staff was attentive, and our bed was clean and comfy. The fitness center was just enough. The pool was closed during the dates I stayed there. The main restaurant was delicious! A few items lacked attention to detail, but overall, I enjoyed my stay!

Just returned from an overnight at the Pendry to celebrate my husband’s birthday. While the property is gorgeous, I was disappointed with the guest experience. I really wanted the evening to be special so I purchased a holiday welcome package that included in room treats/mugs and a cocktail credit for the Cannon room. When we checked in the amenities were not present. Eventually we were told that the mugs had yet to arrive and that the Cannon room was booked for a private function. We were told the mugs could be shipped to us (who wants that) and the credit applied to the main bar. We decided to make the best of it and enjoy drinks at the main bar. Upon checkout, the credit was not applied. This was frustrating because I would not have had drinks there if I didn’t have a credit. I did eventually ask for and receive a refund for the amenity on the bill, but this could have been handled so much better. At bare minimum, the front desk should actually follow through on what was promised. I expect much more from a high end property.

My wife and I chose to stay at the Sagamore Pendry for our wedding weekend. While we live nearby, we selected the property because we knew it would be a memorable place for us to stay.
From the moment we arrived, we were pampered to a level neither of us have encountered in our many years in Baltimore.
The front desk staff provided us with a complimentary upgrade us from the harbor balcony suite we booked, into a much bigger suite, which was the biggest and nicest hotel room I've ever stayed in (counting multiple 5-star properties across multiple continents).
Our upgraded suite (like a presidential suite) was so big, it had a wrap-around patio that our wedding photographer used to take some stunning pictures of my wife overlooking the harbor before our first look photos in Fells Point.
Everything about our stay was beyond exceptional. From the valet staff, to the maintenance team who fixed a very minor issue with our Smart TV in our bedroom, to the restaurant and in-room dining staff who were prompt and courteous with our order, to the bartender who gave us a complimentary cocktail one evening after our wedding... staying here was something my wife and I will always remember, and recommend to anyone who wants to experience the best of Baltimore!