LifeStance Therapists & Psychiatrists Baltimore

I’ve been asked to provide my “booking experience”, however I will be providing my actual experience from start to the most recent meeting. Booking is great.
The women I’ve talked to while booking have been very nice and professional. However, when the nurse practitioner needed to reschedule the very same day as our appointment, I was told I could not cancel or I would be charged a fee.
My first appointment was with a Nurse Practitioner of Psychiatric Medicine. I was never informed he was a NP. He did not listen to what I was telling him and diagnosed me with unqualified diagnoses. That’s right…2. He read from a script and when I challenged him, he proceeded to give me a definition of each diagnosis.
I reported my concerns to the director of operations who was wonder and gladly helped me get a different provider. Again, the “booking” process for getting a new appointment was great.
The next provider, another Nurse Practitioner, seemed less than thrilled to be in attendance. She asked just a few questions and didn’t bother with a diagnosis. Just handed out the meds. That definitely not a problem in this country.
Next I thought talking to a therapist would be a good idea. Maybe I’m missing something. Turns out, I’m just missing a mental health provider that shows they care about the work their doing. This person also seemed less than thrilled to be working. Not personable, but asked appropriate questions. However there were long pauses between questions or responses. The hour long meeting lasted 45 minutes. She had a cute cat though.

The providers are decent but they have a high turnover rate it seems. Also their billing department sucks. They miss billed for years and then back billed for 3 years worth of bills and could not explain how they came up with the charges they did. They also continued to charge my card on file even after I called and notified them 3 times that my out of pocket had been met.

I wasn’t happy with my experience at all. The doctor I talked with on January 18th, was 10 minutes late for my 2pm appointment and for my Friday 2pm appointment, i kept having trouble getting into her waiting room. When I finally got in, I felt like I got blown off. Not sure if I’m gonna continue with this or not.

Lifestance only pairs you with psychiatrists and therapists that you pick on their website - it isn’t a facility and they don’t help you coordinate care. They require you to provide your credit card info for booking, and give your personal info. Shortly after scheduling with them, my identity was stolen. Someone tried using my social security number to open a credit card and also saw fraudulent charges on my bank card for food purchases. The intake/appointment schedulers were limited in what they knew. Hopefully giving them my personal info was not linked to the fraud that occurred immediately after I gave them my info but it may be likely. Overall not a great experience.

First time there and so glad I chose this location - I can't compare with anywhere else since I normally go virtual but the office was in a great location. No issues parking or finding it. Had a warm and inviting feel to it (being offered hot chocolate was a nice touch ) Paula was attentive, caring and made me feel comfortable opening up and sharing my history. If you have the option to choose who you see, I recommend Paula for sure.