Len The Plumber Heating & Air, LLC

Thomas St Germain was highly skilled, personable and worked expeditiously to complete our water leakage. He had one other member with him today and they were amazing! Great teamwork and problem solving from the start of the job to the end!
Great dynamic team!

I was pleased with the whole process with Len the Plumber Heating and Air. Everyone I had contact with was extremely professional, informative and friendly. I had to have my whole HVAC and furnace replaced; my old unit had made it for 17 years; it made no sense to get it repaired; even though the price was enormous; I know it was needed and will be a great investment now and for the future. The turnaround time to schedule the installation was 2 days. Which was okay because the temperature had dropped to fall like weather. I would most definitely recommend this company. The Trane unit looks nice and I am pleased; new thermostat too; which I love.
Thank you especially to Matt and Christian for the great install, courtesy and professionalism.

Rant alert: sometimes I hate being a female homeowner because all these services will charge you the skin off your body for basic nonsense. Even lie to you!
I contacted Len the Plumber because I had recently installed a replacement Google Nest thermostat and it was showing that the R wire was not connecting to the power (or something along those lines). After multiple attempts to “fix it,” I gave up and starting contacting HVAC services, settled with Len the Plumber. First thing the technician tells me when he removes the thermostat from the wall is that the wires aren’t correct, that the green one is incorrectly installed. Mind you, I’d taken a pic of how the wiring was with the previous Google Nest thermostat I had to replace, and the heat was still working, it just had a network error issue. He also informed me that one of the fuses on the HVAC had blown so that needed changing. He finished his job, which included trying to sell me a new thermostat, left with all my holiday money. Out of curiosity, I removed the thermostat after he left just to see how he’d installed the wiring and lo and behold, it’s the same order as how I’d put them.
First picture on left is from the previous installation. Second is after Len the Plumber came through. As you can see, the wires are all placed the same.
Do better y’all. All these extra costs you charge customers for things that aren’t really at fault may give you the extra cash short-term, but you lose customers this way.

Called Len the Plumber Thursday morning for a water heater leak and Rohan was at my house in 45 minutes. He not only looked at my water heater but the rest of my piping and educated me on what was happening in my house. He gave me multiple options in terms of payment and completed the work that day. I had to get a replacement of not only the water heater but various other things. He worked diligently and was done by 4. They put in the permit with the county for me and got inspection scheduled. I appreciated their due diligence and swift response.
Pics: old heater and then replacement.

The AC unit was installed on June 25, 2024. The unit stopped working on July 13, 2024. Several unsuccessful attempts were made to Len the Plumber to schedule service. I contacted the sales rep who later reached out to have someone contact us to address the issue. On July 14, a tech from Len's came out and notified us that all the freon leaked out and the $400 surge protector was not installed. He also installed the surge protector.
Upon further inspection of the unit by another HVAC professional, it was brought to our attention that there is a dent on the side of the evaporator coil. Additionally, there is an excessive amount of tape on the steel duct. Furthermore, the evaporator coil and the steel duct do not line up as the coil is pushed further to the right of the system. A bad job and regret doing business with them.