Four Seasons Hotel Baltimore

I recently had an appalling experience at the Four Seasons Baltimore that has completely destroyed my trust in this establishment. I was stuck in their elevator for over an hour while trying to visit and make an appointment at the spa for my wife's birthday. What should have been a relaxing and celebratory day turned into a nightmare.
After finally being rescued, management approached us to offer their contact information and promised follow-up. At the time, I was hopeful that this would be handled with the level of care and professionalism one would expect from a luxury brand. Unfortunately, I was wrong. I have since emailed the manager twice with no response. The complete disregard for my situation and lack of accountability is unacceptable.
As someone who has been a loyal customer of this Four Seasons location—frequently dining at their restaurants and utilizing other services—I am deeply disappointed by their failure to address this incident. Not only did this experience ruin my wife's birthday, but their indifference in the aftermath has made it clear that customer satisfaction is not a priority.
This level of lack of care is disgraceful for a brand that claims to pride itself on luxury and exceptional service. If they can’t handle a major issue like this, it’s hard to trust them with anything. If they can’t even have the decency to respond to a customer who endured such a distressing experience on their property, it’s hard to believe they care at all about their guests.

I’d like to commend the entire staff at the Four Seasons Baltimore for their outstanding service. From the valet team and front desk to room service, management, and housekeeping, everyone went above and beyond to make our stay unforgettable. My wife and I celebrated her birthday and our 4th wedding anniversary, and the experience was nothing short of exceptional.
From the moment we made our reservation to check-in and check-out, we received impeccable customer service. It felt as though we were the only guests in the hotel—the staff catered to our every need with such attention and care.
The room, the views, and the services were all top-notch! We’re already looking forward to our next stay, and hopefully, we’ll get to experience the Executive Suite next time. If you’re ever in the Baltimore area, do yourself a favor and book a stay at the Four Seasons. You will not be disappointed!
Job well done, and thank you for making our celebration so special!

Yep it's a hotel. Bed was rectangular with sheets and a comforter. Bathroom had sink, toilet, shower, and tub all with hot and cold water. Towels were white and nearly folded. Lobby has a front desk with nice people who happily took my credit card and quickly gave me a room key. Elevator with sufficient buttons that all worked as expected. Light switch in the room was kinda hard to find but given that I was pretty drunk that could have been my issue. Parking was a bit confusing (no I was not drunk at that stage of this operation) but the QR payment system worked well enough. Overall, if you need a place to pass out for any length of time this is a viable option for this area.

Quick, friendly check-in and check-out. Spotless throughout, including the cleanest parking garage I've ever seen. The room was quiet and very comfortable. The bathroom was enormous. Thoughtful touches throughout the room. Breakfast at Maximon was very good.

Four Seasons Baltimore was outstanding and is absolutely worth the booking if you are in the area! We stayed one night for the Red Sox/Orioles game (as a staycation since we live in the DC area) and everything about our stay was perfect. We arrived at 3:30 and our room wasn't ready but the manager invited us for appetizers and drinks while the room was finished. Food and beverage in the bar were great. We stayed in an executive suite (1624) and the room was awesome with a personal note from the staff and a nice bottle of wine. Probably one of the most comfortable bed/pillow combinations we've ever had (in over 100 countries). 80 minute massage was spot-on and highly recommended. We had Sunday Brunch and it also did not disappoint. From our experience, you can always count on Four Seasons to provide the best accommodations and customer service in the hotel industry. HIGHLY RECOMMENDED!