Balance Point Wellness, LLC

Disappointed with Treatment Termination
I am the parent of a patient who received treatment at Balance point wellness. My daughter had been undergoing treatment.
Unfortunately, our experience took a turn for the worse when they abruptly stopped my daughter's treatment. This sudden decision was made without a clear explanation or proper transition plan, leaving us in a very difficult position.
I have the primary custody and in our court order we have, it is a must that My daughter should have a therapist. And also the order mentions Medical Visits. Neither party shall obtain medical treatment for our daughter absent advance written consent of the other party, except for routine physical examinations/check-ups, examinations required for school or extracurricular activity admittance/registration, regular dental check-ups or cleanings, therapy appointments as referenced elsewhere herein, and emergencies requiring urgent care. It is really clear that for Therapist no one can have objection. My ex husband is abusive and he doesn't want to send our daughter to a therapist because he would be in trouble if they figure out about his behaviors but since he had objection, this office stopped treatment while they had the order.
The impact on my daughter has been significant. She has experienced increased [stress/anxiety] due to the unexpected discontinuation of care. As a parent, I feel that this office did not consider the well-being of the patient or provide the necessary support during this critical time.
While we were initially satisfied with the treatment provided, the way in which it was terminated was unprofessional and detrimental to my daughter's health. I hope that the clinic take this feedback seriously and work towards improving their patient care and communication practices. They just keep asking me I should provide them a new order. It seems they don't have a professional lawyer advice.

Everyone i have talked to at Balance point has been a pleasure to talk to, from the staff to the doctors especially Dr. Collins, it's been my favorite company to work with as a patient. They have been respectful and understanding every step of they way. They listen to you unlike these bigger companies that push patients through just to get your business. Thank you to everyone at Balance point!

I see Yvette here for acupuncture! She is incredible! I have never enjoyed coming to this kind of appointment before! She understands me! She gets my pain! Her needles are magic! She is truly a wonderful and magnificent healer! I wish I found her sooner!

The experience was very good. Unable to access tele-appointments from my cell phone (SAMSUNG) which made it slightly difficult. The provider was very good and short to the point, which I liked.
Sometimes difficult to understand provider with thick accent and computer connection, but they were very understanding.
Perfect for my needs.

I've been with BPW for a little over 3 years and I love the therapist I've been with, The best psychotherapist Ms. Bushra. She's very attentive and I feel she can break down a lot of complicated concepts very easily. She's a great treasure to me and for the mental health field.