1st Amazon C.S.LLC/ Roofing & More

I have used 1st Amazon Construction, many times. They have done work on my roof, deck, and front porch. From start to finish, the experience was always exceptional. Krystal's team was polite, prompt, and incredibly organized, ensuring every detail was handled with care and professionalism. They kept the work area neat and always communicated clearly about the project status.
I've referred Krystal to several of my clients, and she consistently over-delivers, exceeding expectations every time. The quality of work and dedication to customer satisfaction are unmatched. First Amazon Construction is my first choice for all my home repair needs, and I highly recommend them to anyone looking for reliable, high-quality construction services.

READ YOUR CONTRACT. PRICES MAY CHANGE WITHOUT "0" NOTICE.
Recently, my roof, bathroom ceiling, and hallway suffered damage from the storms in September. I filed an insurance claim and began searching for professional services. I was referred to 1st Amazon, a Black female-owned company, and after reviewing their online feedback, I decided to support them. I was given an estimate and a proposal. Since the roof and ceiling were severely damaged, I wanted the repairs done as soon as possible, so I accepted. I expected a seamless process; however, it turned into a frustrating experience.
What was supposed to be a 1-3 day project turned into a month of stress and delays. After accepting the proposal, I didn’t hear anything for about a week and had to reach out to get things moving. Once I paid the deposit, work began the following week. The crew was late on the first day, but they were polite and respectful, and Krystal (the owner) was attentive. Unfortunately, I soon learned that one of the contractors had fallen through my roof, causing additional damage to another room. Personal property was also damaged, and Krystal assured me I would be compensated for my missed work time and damaged items. Later, she then offered to waive the $1,740 for the initial interior work in the proposal in addition to fixing the new damages they caused to make me even. To avoid further delays, I agreed, figuring this amount would cover my lost time, damages, and overall inconvenience.
The following day, the crew was supposed to arrive in the morning to repair both the initial interior damage and the new damage caused by the contractor. I took another day off work, as I was told someone needed to be home. However, no one showed up, and when I reached out for an ETA, I was informed they would not be coming. I was then told they’d arrive the following day between 1-2 p.m., so again, I left work early to meet them—but again, there was no call, no show. When I followed up, Krystal said they’d come the next day. They finally arrived but left me with a poor paint job and told me it was my responsibility to fix it. After bringing this to Krystal’s attention, someone came out four days later to address it.
In the end, a 1–3 day project turned into a month of inconvenience. Today (10/31), I was under the impression I would be paying the agreed-upon amount, which was the final balance for the roof in the agreed upon proposal. However, I was unexpectedly faced with an additional $840 charge. Apparently, there was bad wood that needed to be replaced, and the contract stated an additional $75 charge per piece of wood if required. I understand the need for additional materials, but to be informed of these extra charges only on the due date without any prior notice was unprofessional. Instead of saving $1,740, I saved around $800, which didn’t cover the lost wages and property damage, which totaled more than my savings. Had I known about this additional $840 expense before the due date, I would never have agreed to the $1,740 as the final amount to settle the balance. I believe the timing of withholding this information until the payment was due was intentional, just my opinion.
If you choose to go with this company, I strongly recommend reading your contract thoroughly. Be aware that your initial contract may be changed without much notice on the day your remaining balance is due.

I am just so impressed with the quality of work and the customer service I have experienced with 1st Amazon. The crew is polite and answers any questions you may have and Krystal is awesome. She follows up and makes sure that you are pleased with the work that has been. I have already referred this company to others and will have them come back to do more work that I need to have done on my house. KUDOS to 1st Amazon Construction Services!

We contacted a handful of companies when we discovered we had roof problems, and 1st Amazon was the most responsive, provided competitive pricing, and had great online reviews, so the choice was easy. Krystal and her team were kind, thorough, and professional and kept us apprised of progress throughout the duration of the project. Highly recommend!

I had an emergency roof leak that needed to be fixed immediately and contacted Ist Amazon Roofing and More. The office person who answered my call sincerely wanted to help me resolve my problem. She contacted her crew who came to my house in the afternoon of the very day of my first call to Amazon. The estimator examined the area of the leak on my roof and informed me of what needed to be done. He appeared very experienced and knew exactly how to make the repair. The price was reasonable and the terms were fair. Once we agreed to have his company do the job, the crew leader organized his workers and equipment and began to address the task at hand. They worked steadily for the next four hours or more to complete the repair well before sundown. The clean up was excellent and all of the staff were competent and polite. I would definitely use this company again.